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The Latest Community Status and Safety Measures
As we manage our response to the COVID-19 pandemic, the safety and health of our residents and staff remains our top priority. From the beginning of this health crisis, our actions have been guided by our healthcare professionals and medical directors, in compliance with mandates from the Centers for Medicare and Medicaid Services (CMS), Centers for Disease Control and Prevention (CDC), as well as the State and local departments of Health. Our goal is to provide open communication to the greatest degree possible so we can keep residents, families and staff members informed. To that end, we are providing the following resources:
COVID-19 Status Line: 732-849-2770
Call for a recorded message on current community status. This recording will be updated regularly.
Urgent Calls: 732-849-4900
Call 24/7 to reach Crestwood Manor for urgent matters.
Status Updates (Date of last update: 10/16/2020): Download PDF
Current healthcare community status report including information to help families know what is happening in loved one’s environment. This report will be updated regularly.
Springpoint COVID-19 Response Updates from Anthony A. Argondizza, Springpoint President and CEO: Read Here >
Outbreak Plan: View Outbreak Plan PDF >
The Crestwood Manor comprehensive plan to respond to infectious disease outbreaks.
Following is a summary of the key lessons learned by Springpoint and our communities from the COVID-19 pandemic
- Our Residents Inspire Us – the seniors we are privileged to care for are amazing individuals who inspire us with their resilience, grace and spirit. Through their gratitude and words of encouragement, our residents often raised the spirts of the staff as the staff did in kind. In some ways, the shared experience of the pandemic has created a special bond between our staff and residents.
- Our employees are heroes – Our Springpoint heroes spent time away from home, with the residents we are privileged to care for. Our leadership team recognized and acknowledged the sacrifice of the staff through an incentive bonus program and recognition events.
- Education is Essential – Springpoint quickly enacted an educational plan to ensure the safety and health of all of the residents, staff and families based on the outbreak and community level infection rate. We ensure that infection control is a priority in each community and guides our response to the evolving situation.
- Personal Protective Equipment (PPE) Procurement – Sourcing and maintaining sufficient stockpiles of PPE for our staff is critical to ensuring continued success in our battle to curb the virus. Springpoint has a dedicated resource focused on PPE procurement and supply chain management to assure that each of community has at least a 90-day supply along with a central bank of additional supply to remain stocked and ready in case of outbreak.
- Communication to all stakeholders is critical to success – From the outset, Springpoint and each community focused on making sure residents, staff and family members alike were kept informed regarding our response to the pandemic and evolving directives from health officials, the ongoing case status and what we were doing to keep our communities safe.
- Importance of Testing and Data – It is critical to have facts on which to base our clinical decisions and effectively guide our care. We recognize that data must drive our clinical decisions and human needs drive our person centered care decisions. Meeting the data-driven quality care standards while maintaining a high-level of human caring is the science and art behind living at a Springpoint community.
Latest Message From Our CEO Anthony Argondizza – 09/29/20
Dear Residents, Families and Staff:
Fall is definitely in the air, with the crisp weather and brilliant blue skies. While much about the season seems familiar, this fall is unlike any other. Yet we soldier on, making the best of this unprecedented situation and supporting one another with compassion and respect.
Over the past few weeks, I’ve had the opportunity to visit many of our communities in person and it has been a truly uplifting experience. As the communities are cautiously re-opening, residents are engaging in a variety of fun and creatively social distanced activities. The spirit of our wonderful communities is beginning to return, a welcome change and an example of our resiliency.
It has been great to see residents out-and-about, enjoying the community and getting reacquainted with their neighbors and staff. There is an overall sense of hope that we’ve turned the corner and brighter days are ahead. To a person, the residents I’ve spoken to are grateful for the support and care they received during the stay at home directive and are enthusiastic in their praise of the staff members in their community.
And our employees, “Springpoint’s Heroes”, they truly are the shining stars! I’ve had a chance to speak with many of our team members, particularly those on the front lines and I am honored to lead such an amazing group of employees. As we’ve come through this exceptionally difficult experience our team members are expressing a strong sense of pride and purpose for rising to the occasion and working together to keep our elders safe during such a challenging time. They expressed to me that the outpouring of gratitude from both residents and leadership has made them feel valued and given a renewed sense of meaning to their work, knowing that they are truly making a difference.
In the past few weeks, there have been a number of new directives from both state and federal health officials related to community re-openings, visitation and communication initiatives. Our health services team members are working directly with the communities to assure that we are in compliance with these requirements and have the necessary tools in place to implement. You will receive information directly from your community leadership regarding these new directives.
In closing, I would like to once again acknowledge the continued outpouring of thanks and appreciation from residents and family members for the efforts of our employees and leadership teams. Your kind words and encouragement sustained us during the most difficult days and continue to motivate us as we work together to create our new normal in each of our communities.
Thank you again for your continued support. Best regards,
Anthony A. Argondizza
President & Chief Executive Officer
To view our COVID-19 Response Updates from our CEO, click here.
Here are some resources that may be useful to you and your family on COVID-19 (Coronavirus):
- Center for Disease Control
- Occupational Safety and Health Administration
- New Jersey Department of Health
- Delaware Health and Social Services
- COVID-19 Resources